Refund and Cancellation Policy

Read when an FFIBD digital top-up order may be reviewed for cancellation, replacement or refund.

When an order can be reviewed

A cancellation, replacement or refund may be considered when a verified payment was received but the order could not be fulfilled, when the same payment/order was duplicated, or when FFIBD confirms that the supplied digital product was not delivered.

Completed digital deliveries

Digital top-ups generally cannot be reversed after successful delivery to the submitted player/account ID. Orders sent to an incorrect ID supplied by the customer may not be refundable, although support will review the available evidence.

How to request a review

Contact support promptly with the order number, Support PIN, payment transaction reference and a clear description of the issue. Do not post sensitive payment or account information publicly. Review time depends on payment-provider and supplier confirmation.

Approved refunds

An approved refund may be returned to the original payment method or credited to the FFIBD wallet, depending on how the payment was received and what is technically available. Any applicable provider processing time is outside FFIBD’s direct control.